Course curriculum

    1. How to use this course

    2. Course Outline

    3. Welcome Message From the Instructors

    4. Disclaimer

    1. Introduction to Workplace Communication

    2. Lady Askari Communication Policy

    3. Types of Communication

    4. Communication Quiz

    1. Flow of communication in the workplace

    2. Workplace Etiquette

    3. Telephone Etiquette

    4. Email Etiquette

    5. Business Etiquette Quiz

    1. Public Relations (PR)

    2. Public Relation Quiz

    1. Customer Care

    2. Lady Askari Customer Service Policy

    3. Customer Care as a Tool for Security

    4. Dealing with Rude/Angry People

    5. Scenarios

    6. Customer Care Quiz

    1. POLICY-016-COMMUNICATION-V1.0-2020JUN

    2. Policy-042-Customer-Service-Policy-V1.0-2021-OCT

About this course

  • Free
  • 23 lessons
  • 0 hours of video content

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